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Shipping policy

Order

Orders can be placed with us by all persons who are at least 18 years old and not under guardianship. By submitting the Order you confirm that you meet the above conditions.

The prices stated on the product pages include the statutory value added tax and other price components.


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.


Shipment confirmation

You will receive a shipment confirmation email once your order has shipped.


Customs, Duties, and Taxes

secretsofeve.ch is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

secretsofeve.ch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.